As of 11:11AM Monday, Feb. 26th all group memberships in term courses have been restored and those should now all be intact. We also completed the process of manually adding users back to GROUP courses. If you continue to see a problem in any of your courses please contact CIRT, […]
1/24/2018 – Canvas Slowness – Resolved
Canvas sent the following message to admins at 10:42AM 1/24, “Canvas reached normal performance again at 8:19 AM MT (10:19 AM ET, 7:19 AM PT). We sincerely apologize for the trouble this incident caused for your users” As of 10:18AM Wednesday, Jan. 24th Canvas has reported slowness and longer than […]
1/13/2017 – Canvas Support Phone Interruption (resolved)
@4:30AM 1/14/2018 Canvas Support reported they experienced problems with their phone system that prevented them from receiving support calls for 3 hours. Canvas’s original statement: “Hi Admins — Phone Support was unavailable or intermittent from 9:14 PM until 12:15 AM MST this morning affecting both incoming and outgoing calls. We immediately […]
11/1/2017 – Issue with Embedded File Links – Resolved 11/3
On 11/7/2017 @6:26PM Canvas announced the patch they put in place to retroactively fix broken file and image links was successful. Original message follows. “Hello — The fix we mentioned last week, to update links in course objects that had been created between 28 October and 3 November, has been […]
8/22/2017 – Canvas Enrollment Update Delays – Resolved
At 4:30PM 8/22 the problem with SIS changes not appearing in Canvas has been resolved. As of 10:00AM Tuesday, August 22nd ITS is addressing an issue that is causing delays in student and course enrollment updates in Canvas. Typically enrollments update hourly in Canvas, but they may take longer until […]
8/10/2017 – Canvas is Unavailable – Resolved
At 12:15PM 8/10 Canvas resumed normal operations. As of 11:45AM Thursday, August 10th Canvas is not accessible. When attempting to access Canvas users may receive a blank page or a HTTP ERROR 500 message may appear. Canvas is aware of the problem and have reported it on their status page, […]
6/6/2017 – ePortfolio Issue in Canvas – Resolved
On Wednesday, June 7th @1:44PM EST, Canvas announced the issue with ePortfolio is fixed. Original message below: Resolved – Our engineering team was able to identify the cause of the issue and deploy a resolution. Users should now be able to save content in ePortfolios. We apologize for the inconvenience […]
5/15/2017 – Canvas Support Phone Quality Issue (resolved)
At 3:20PM on Monday, May 15th Canvas informed us of an issue they were experiencing with their support team’s phone system. They reported the issue fixed, same day, at 4:20PM. Below is the original message. -LMS Team The phone system used by our Canvas Support team is currently having trouble, […]
1/10/2017 – Canvas Chat (Updated Fixed)
As of 1:00PM, Jan. 10th, 2017 Canvas announced the Chat tool fixed. Please contact CIRT at cirtlab@unf.edu or 620-3927 if you are still experiencing issues. As of 11:44AM, Jan. 10th, 2017 the Chat tool in Canvas courses is not working. We have confirmed with Canvas support that it is an […]
12/16/2016 – Blackboard Enrollments – FIXED
At 6:18PM 12/16 the Blackboard enrollments were confirmed fixed. Please contact CIRT if you continue to see any inconsistencies with your student roaster in Blackboard. As of 3:54PM 12/16 Student enrollments are slow to update in Blackboard. ITS is working on the issue and we will continue providing updates as […]