Intermittently, when students attempt to register for MyLabs/Mastering from Pearson they are getting a blank page. Pearson is aware of and working on the issue. Updates will be provided as they become available. August 29th, 2019: Pearson has announced that they have pushed a fix and the issue should now […]
Canvas Studio upload issue – Resolved
There is currently an issue when using the Screen casting option of Canvas studio; it will encode, but will not upload the video. CIRT is currently working with Instructure on resolving the issue. We will update as we get more information. UPDATE: This issue seems specific to connections on the […]
GROUP courses students removed 7-25-2019 -RESOLVED
On July 25th, we became aware of an issue in which all the students in group courses who had been added via automated enrollment had been removed. Working with Instructure, the issues was identified and resolved by 4 pm that day.
Problem with Students Viewing TurnItIn Originality Report in Canvas, 7-22-19 RESOLVED
There is currently an issue with Turnitin where it does not show the similarity report to students until a grade is entered for the assignment, even if the setting is set to show the report immediately. The issue has been reported to the vendor and this post will be updated […]
Turnitin Plagiarism Framework Outage – Resolved
The Turnitin Plagiarism Framework is currently unavailable. When attempting to create a Turnitin assignment, or attempting to navigate to a Similarity Report, users will see an error reading “Sorry, we could not process your request. API product inactive or expired.” However, Similarity scores are still visible in Speedgrader and the […]
Arc in Canvas Outage – Resolved
Due to the planned update to Arc renaming and re-branding it Canvas Studios, the Arc tool is currently unavailable. According to Instructure, it should be back by 2 a.m. July 2nd at the latest. We will continue to monitor the issue and provide updates as they become available. Update 5:17pm- […]
Canvas Login Issues 6/28 – Resolved
On Saturday, June 28th around 9 a.m. the Helpdesk began receiving calls that users were having difficulty logging in to Canvas. After investigating further, it was determined that there was an issue with the authentication type. A fix was implemented at 1:45 p.m. and users should now be able to […]
Canvas Importing and Exporting Slowness – Resolved
11:07 am the Canvas DevOps team has found the root cause and implemented a fix. We see normal job processes returning and have ramped up resources to process any backlogged jobs. Users may see longer than normal job process times, this will affect users downloading files, uploading files, downloading gradebook […]
2/26/2018 – Canvas Enrollment 3rd Update
As of 11:11AM Monday, Feb. 26th all group memberships in term courses have been restored and those should now all be intact. We also completed the process of manually adding users back to GROUP courses. If you continue to see a problem in any of your courses please contact CIRT, […]
1/24/2018 – Canvas Slowness – Resolved
Canvas sent the following message to admins at 10:42AM 1/24, “Canvas reached normal performance again at 8:19 AM MT (10:19 AM ET, 7:19 AM PT). We sincerely apologize for the trouble this incident caused for your users” As of 10:18AM Wednesday, Jan. 24th Canvas has reported slowness and longer than […]