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[Resolved] aPlus Attendance Error Message
UPDATE 3:40pm | The issue appears to have been vendor-related: aPlus was not recognizing Term start/end dates. Vendor updated tool and the tool should be working again. ORIGINAL MESSAGE | Users of the aPlus+ Attendance may be experiencing an error message when attempting to access the tool (see attached […]
[Resolved] Canvas Outage – The Website Under Heavy Load
Update (10:52 am): Instructure is reporting the issues with error pages and slowness as resolved. Please contact cirtlab if you are still experiencing issues. Update (9:20 am): Login now appears to be working for some users, but course loading time may be slow. The vendor has identified the issue […]
[Resolved] Duo/Azure Outage
On Monday, March 15th 2021, some users attempting to log into all UNF systems (including Canvas) experienced a DUO authentication error message. This issue was traced to the DUO vendor, then to Microsoft’s Azure service. The issue was intermittent and did not affect all UNF users. It was resolved by […]
[Resolved] Canvas Outage – Gateway Time-Out
UPDATE: Users experienced errors when attempting to access Canvas from 4:29PM until 4:59PM today. This issue appeared to be vendor-related, and the vendor has announced the issue resolved. If users continue to experience issues please contact CIRT or the ITS Help Desk. ORIGINAL: Canvas users are experiencing long load times […]
Canvas Outage – Dropped Enrollments and Groups Memberships [Resolved]
On Jan 21 CIRT and the ITS Helpdesk received numerous reports of Canvas courses being unavailable to users. The enrollment package that runs at midnight each night appears to have removed a large number of users from their courses. A fix was applied and access to Canvas courses was restored […]
Canvas Updates: The New RCE, LaTeX, and more
The New RCE UNF’s current install of Canvas now defaults to the new Rich Content Editor, enhancing the content creation experience in Canvas. The following enhancements are included with this feature update: The Rich Content Editor expands to the full width of the browser and can also be expanded into […]