Canvas Updates: Annotated Submissions; Closed Captioning; Maintenance

The Canvas Release Notes for 2021-05-15 showcase an updated to Assignments which includes Student Annotated Submissions. This feature allows instructors to provide a file as an assignment and allow students to annotate the file directly in Canvas. Currently students have to either print the file and take a photo to submit, or use a third-party tool to complete the submission. For more information (and screenshots) on how to use annotated submissions, click here.

Users will also have the ability to turn Closed Captioning on by default for all Canvas Studio videos. This prevents users from having to click the CC button whenever they start a new video.

 Updated Maintenance

To better manage required maintenance across all customer instances, regular Instructure maintenance windows will be implemented for each region, beginning in July 2021. Most maintenance windows will take place sometime between the hours of 12:00 am and 4:00 am local time on the 1st and 3rd Thursday of each month.



Zoom Partial Outage [RESOLVED]

Some users are experiencing issues when attempting to start or join Zoom meetings, and when attempting to log in to Zoom.

Zoom is aware of the issue and is working on a fix. You can check the status of the issue on Zoom’s Status Page, and we will also update here.

Update 8/24/2020 11:41 am EST: Zoom is in the process of deploying a fix for this issue, and some users may already see improvement.

Resolved 8/24/2020 12:23 pm EST: The fix is fully implemented, and users should now be able to start and join Zoom meetings and log into the Zoom portal.

If you have any questions please contact CIRT at

SCORM Issues in Canvas [RESOLVED]

The SCORM integration with Canvas is currently having issues with reporting grades correctly if the user is using any of the following browsers:

  • v 27 Firefox Mobile browser
  • v 13.1 Safari desktop
  • Canvas Student App
  • v 84 Chrome Desktop
  • v 84 Chrome Mobile Browser

Taking an assignment in any of those browsers will return a grade of 0 regardless of the score achieved in the SCORM assignment.

The following browsers report correctly:

  • Safari Mobile Browser
  • Firefox Desktop Browser

Instructure is currently aware of the issue, and are working on implementing a fix. We will update this post as we get more information.

Update 10/2/2020: Instructure will be performing an upgrade to the SCORM LTI on October 10th, 2020 starting at 3 am EST, which will last up to 6 hours. Users may be unable to access the tool for the duration of the maintenance.

Resolution 10/10/2020: The SCORM LTI was updated, and should now function across all browsers.

If you have any questions, please do not hesitate to contact CIRT at

Some Users Experiencing Unexpected Behavior when adding Questions to Canvas Quizzes [RESOLVED]

Some users are experiencing unexpected behavior when adding questions to quizzes and scrolling. CIRT and ITS are currently investigating the issue, and we will post updates as get more information.

May 4th: The issue was caused by an update pushed by a vendor. They reverted the change, and the RCE when editing Quizzes should be functioning normally.

If you have any questions, please do not hesitate to contact CIRT at

Canvas Mastery Paths Maintenance Event June 10th

Instructure is performing a maintenance event on Mastery Paths on June 10th at 12:30 am. Instructors will be unable to edit Mastery Path requirements and students will not be able to unlock new paths for up to 15 minutes. After the maintenance is complete any student Mastery Path progression will be processed.

Please contact CIRT at if you have any questions.

Some Users Receiving Page Errors when Accessing the Home Page of Courses [RESOLVED]

As of 7:59 a.m., some users of Canvas are getting pages errors when they access the Home pages of their courses.

Instructure is aware of and investigating the issues.

UPDATE: The issues was resolved at 11:53 a.m. on April 3rd, 2020.

UPDATE: A fix was implemented at 9:23 a.m. and is being monitored to ensure that all affected courses are working as intended.

UPDATE: At 8:32 a.m. Instructure identified the cause of the errors and is working on implementing a fix.

If you have any questions or concerns, please reach out to CIRT at

Collaborations with Microsoft Office365 error – UPDATE

When students attempt to access a Collaboration with Office365, they seem to be getting an error that will say either an expected error has occurred, or that they are not allowed to view the content.

CIRT is working with ITS in order to get this issue resolved. Updates will be posted as they become available.

UPDATE 8/29/2019 – The issue has been identified, and It is possible that this issue is impacting more functionality than just collaborations. It may also be impacting the embed and share functions. CIRT and ITS are continuing to work on resolving this error.

Canvas Studio upload issue – Resolved

There is currently an issue when using the Screen casting option of Canvas studio; it will encode, but will not upload the video. CIRT is currently working with Instructure on resolving the issue.

We will update as we get more information.

UPDATE: This issue seems specific to connections on the UNF campus. Uploading works fine on other networks, and we are currently working on resolving the issue.

Resolution: The network has been updated, and screen recording upload should now function on the UNF campus. It may require that the screen recording software is removed and then re-installed on to the computer.

Problem with Students Viewing TurnItIn Originality Report in Canvas, 7-22-19 RESOLVED

There is currently an issue with Turnitin where it does not show the similarity report to students until a grade is entered for the assignment, even if the setting is set to show the report  immediately. The issue has been reported to the vendor and this post will be updated when the issue is resolved.

UPDATE: An ETA hasn’t yet been determined, but both Turnitin and Instructure engineers are working on a fix for this issue.

UPDATE 7/30: A fix for this behavior is being reviewed by the Instructure QA Team.

RESOLVED 8/1: A fix for the post policies has been implemented.

If you still experience any issue with the gradebook not displaying grades to students, please contact CIRT at (904) 620-3927