Intermittently, when students attempt to register for MyLabs/Mastering from Pearson they are getting a blank page. Pearson is aware of and working on the issue. Updates will be provided as they become available. August 29th, 2019: Pearson has announced that they have pushed a fix and the issue should now […]
When students attempt to access a Collaboration with Office365, they seem to be getting an error that will say either an expected error has occurred, or that they are not allowed to view the content. CIRT is working with ITS in order to get this issue resolved. Updates will be […]
There is currently an issue when using the Screen casting option of Canvas studio; it will encode, but will not upload the video. CIRT is currently working with Instructure on resolving the issue. We will update as we get more information. UPDATE: This issue seems specific to connections on the […]
On July 25th, we became aware of an issue in which all the students in group courses who had been added via automated enrollment had been removed. Working with Instructure, the issues was identified and resolved by 4 pm that day.
There is currently an issue with Turnitin where it does not show the similarity report to students until a grade is entered for the assignment, even if the setting is set to show the report immediately. The issue has been reported to the vendor and this post will be updated […]
The Turnitin Plagiarism Framework is currently unavailable. When attempting to create a Turnitin assignment, or attempting to navigate to a Similarity Report, users will see an error reading “Sorry, we could not process your request. API product inactive or expired.” However, Similarity scores are still visible in Speedgrader and the […]
11:07 am the Canvas DevOps team has found the root cause and implemented a fix. We see normal job processes returning and have ramped up resources to process any backlogged jobs. Users may see longer than normal job process times, this will affect users downloading files, uploading files, downloading gradebook […]
On August 28th between 7:52 PM and 8:13 PM ET, some users were unable to access Canvas. Canvas’s DevOps team has ensured the site is available and running normally. We apologize for any trouble this caused for you, especially as it is the start of semester. We will keep an eye […]