On March 12th, 2020 some users were experiencing errors when trying to navigate to Quizzes, Discussions, and Modules starting at 9:18pm. The issue was resolved by 9:43 pm the same day. If you have any questions, please do not hesitate to contact CIRT.
Some Canvas Users are Experiencing Slower than Normal Processing Times-RESOLVED
Instructure has received reports that some users are noticing slower than normal processing times within some areas of Canvas. Their Devops team is currently investigating the cause, and looking to implement a fix. CIRT will provide more information as we receive it. 1/21/2020 1:27pm: The issues have been resolved. If […]
Canvas Support Phones experiencing technical difficulties – RESOLVED
Canvas Support’s phone provider is experiencing an outage that is impacting their ability to answer calls. Their phone provider is aware of the issue and working on a resolution. Wait times may be long, but chat support is still available. CIRT is also still available. Dec 19 – A fix […]
Turnitin Incident – RESOLVED
Currently, users who access Turnitin may not receive Similarity Reports. Turnitin believes they have identified the problem and are taking the necessary steps to restore functionality as soon as possible. December 5th, 2019 8:33 a.m.: Turnitin is implementing a fix for this issue, which should restore all functionality. December 5th, […]
MyLab/Mastering registration issues – RESOLVED
Intermittently, when students attempt to register for MyLabs/Mastering from Pearson they are getting a blank page. Pearson is aware of and working on the issue. Updates will be provided as they become available. August 29th, 2019: Pearson has announced that they have pushed a fix and the issue should now […]
Collaborations with Microsoft Office365 error – UPDATE
When students attempt to access a Collaboration with Office365, they seem to be getting an error that will say either an expected error has occurred, or that they are not allowed to view the content. CIRT is working with ITS in order to get this issue resolved. Updates will be […]
Canvas Studio upload issue – Resolved
There is currently an issue when using the Screen casting option of Canvas studio; it will encode, but will not upload the video. CIRT is currently working with Instructure on resolving the issue. We will update as we get more information. UPDATE: This issue seems specific to connections on the […]
GROUP courses students removed 7-25-2019 -RESOLVED
On July 25th, we became aware of an issue in which all the students in group courses who had been added via automated enrollment had been removed. Working with Instructure, the issues was identified and resolved by 4 pm that day.
Problem with Students Viewing TurnItIn Originality Report in Canvas, 7-22-19 RESOLVED
There is currently an issue with Turnitin where it does not show the similarity report to students until a grade is entered for the assignment, even if the setting is set to show the report immediately. The issue has been reported to the vendor and this post will be updated […]
Turnitin Plagiarism Framework Outage – Resolved
The Turnitin Plagiarism Framework is currently unavailable. When attempting to create a Turnitin assignment, or attempting to navigate to a Similarity Report, users will see an error reading “Sorry, we could not process your request. API product inactive or expired.” However, Similarity scores are still visible in Speedgrader and the […]
