Updates in the 10-17-2020 Production Release

In this Canvas release (October 17), users can view a list of recently visited pages in the Global Navigation Menu. Additionally, the user-level and course-level notification pages have been updated for design simplification in managing notifications in each location.

New Features

Updated Features

Mastering and MyLabs Maintenance

Pearson has a planned maintenance window for October 24th, 2020 between 1 am and 9 am EST for the following products:

Students and Instructors will be unable to access their courses during the entire maintenance window. Pearson will post a message 72 hours before the maintenance on the sign-on pages for my lab and mastering, and a splash page about the maintenance work will show during that time.

 

Some Canvas Enrollments Being Dropped [RESOLVED]

Some users are reporting that they are being removed from Canvas courses that they are enrolled in. CIRT and ITS are investigating the issue, and we will provide updates as we find more information.

UPDATE 9/13/2020 3:15 pm EST: All enrollments have been restored.

If you have any questions, please do not hesitate to contact CIRT at cirtlab@unf.edu.

Data Loss in Canvas for New Analytics Weekly Online Activity View

Due to an unprecedented volume of requests coming to Canvas application servers, Instructure’s data sharing process has experienced some data loss on 8/24, 8/25, and 8/26. They are estimating only a 20% loss, and are still able to deliver partial request data for those dates. Instructure does not have a way to restore the lost data, but is working on restoring the data pipeline.

You can read more about this issue here.

If you have any questions, please do not hesitate to contact CIRT at cirtlab@unf.edu

Canvas Running Slow [RESOLVED]

Some users are experiencing slowness when navigating in Canvas. Instructure is aware of the issue and are working on a fix.

Resolved 8/24/2020 3:13 pm EST: Instructure reports that load times have returned to normal, and that they are continuing to monitor the situation.

If you have any questions, please do not hesitate to contact CIRT at cirtlab@unf.edu.