Intermittently, when students attempt to register for MyLabs/Mastering from Pearson they are getting a blank page. Pearson is aware of and working on the issue. Updates will be provided as they become available. August 29th, 2019: Pearson has announced that they have pushed a fix and the issue should now […]
When students attempt to access a Collaboration with Office365, they seem to be getting an error that will say either an expected error has occurred, or that they are not allowed to view the content. CIRT is working with ITS in order to get this issue resolved. Updates will be […]
In this Canvas release (August 17), the Conferences interface (BigBlueButton) supports breakout rooms and closed captioning. Additionally, Conferences is WCAG 2.0 AA Accessible, with some exceptions. In Discussions, the option for students to add file attachments is enabled by default. As part of the new update schedule, Production Releases no […]
There is currently an issue when using the Screen casting option of Canvas studio; it will encode, but will not upload the video. CIRT is currently working with Instructure on resolving the issue. We will update as we get more information. UPDATE: This issue seems specific to connections on the […]
The Library Guide tool embeds library resources and student assistance directly within your course. You can learn more about the integration on the library guide Online Learning Library Services. To disable the tool, please follow the steps in the guide How do I manage Course Navigation links?
On July 25th, we became aware of an issue in which all the students in group courses who had been added via automated enrollment had been removed. Working with Instructure, the issues was identified and resolved by 4 pm that day.
A common request is to allow students to view their similarity reports before they have to turn in their final submission. In order to do so, start by creating an assignment following the instructions on How to Create a Turnitin Assignment. To make certain that it does not impact student […]
In this Canvas release (July 13), the New Gradebook now includes a grade posting policy, which sets how grades and comments are released to students. Additionally Arc has been renamed Canvas Studio, and instructors can receive notifications when there are comments on a Canvas Studio video. Release notes also include […]
The Turnitin Plagiarism Framework is currently unavailable. When attempting to create a Turnitin assignment, or attempting to navigate to a Similarity Report, users will see an error reading “Sorry, we could not process your request. API product inactive or expired.” However, Similarity scores are still visible in Speedgrader and the […]
Due to the planned update to Arc renaming and re-branding it Canvas Studios, the Arc tool is currently unavailable. According to Instructure, it should be back by 2 a.m. July 2nd at the latest. We will continue to monitor the issue and provide updates as they become available. Update 5:17pm- […]