Instructure is reporting this issue resolved. — Instructure is reporting issues with Canvas DocViewer, preventing some users from accessing documents inside of their browsers. Documents are still accessible via download. For more information, please check the Instructure Status page for updates or contact cirtlab@unf.edu. Workaround: Although files may not be […]
(Resolved) Instructure Reporting Issue with Gradebook and (DocViewer) Files
Instructure is reporting issues with Canvas SpeedGrader and DocViewer/Files. CIRT and ITS are aware of the issue and are working with Instructure to resolve these issues as soon as possible. Instructors can check the Instructure Status page for updates or return to this page on CIRT LMS news for updates. […]
Canvas Loading Issues for Some Chrome Users
Some Chrome browser users are currently experiencing issues when loading certain aspects of Canvas – including Gradebook, the Canvas Inbox, and/or Canvas Quizzes. This issue appears isolated to the Google Chrome browser. Canvas engineers are working on a solution. In the meantime, we recommend that instructors use Microsoft Edge, Safari, […]
Canvas Outage – Dropped Enrollments and Groups Memberships [Resolved]
On Jan 21 CIRT and the ITS Helpdesk received numerous reports of Canvas courses being unavailable to users. The enrollment package that runs at midnight each night appears to have removed a large number of users from their courses. A fix was applied and access to Canvas courses was restored […]
Some Canvas Enrollments Being Dropped [RESOLVED]
Some users are reporting that they are being removed from Canvas courses that they are enrolled in. CIRT and ITS are investigating the issue, and we will provide updates as we find more information. UPDATE 9/13/2020 3:15 pm EST: All enrollments have been restored. If you have any questions, please […]
Data Loss in Canvas for New Analytics Weekly Online Activity View
Due to an unprecedented volume of requests coming to Canvas application servers, Instructure’s data sharing process has experienced some data loss on 8/24, 8/25, and 8/26. They are estimating only a 20% loss, and are still able to deliver partial request data for those dates. Instructure does not have a […]
Some Users Receiving Errors When Downloading Files From Canvas [RESOLVED]
Some users are receiving errors when downloading files from Canvas. Instructure is aware of the issue and working to resolve it. Resolved 8/25/2020: Instructure implemented a fix and all systems are operational. If you have any questions, please do not hesitate to contact CIRT at cirtlab@unf.edu
Canvas Studio Requests Taking Longer Than Normal [RESOLVED]
Some users may experience slowness when using Canvas Studio. Instructure is currently investigating the situation. Resolution 8/24/2020: Instructure deployed a fix which solved the long load times in Canvas Studio. If you have any questions, please do not hesitate to contact CIRT at cirtlab@unf.edu