The SCORM integration with Canvas is currently having issues with reporting grades correctly if the user is using any of the following browsers:
- v 27 Firefox Mobile browser
- v 13.1 Safari desktop
- Canvas Student App
- v 84 Chrome Desktop
- v 84 Chrome Mobile Browser
Taking an assignment in any of those browsers will return a grade of 0 regardless of the score achieved in the SCORM assignment.
The following browsers report correctly:
- Safari Mobile Browser
- Firefox Desktop Browser
Instructure is currently aware of the issue, and are working on implementing a fix. We will update this post as we get more information.
Update 10/2/2020: Instructure will be performing an upgrade to the SCORM LTI on October 10th, 2020 starting at 3 am EST, which will last up to 6 hours. Users may be unable to access the tool for the duration of the maintenance.
Resolution 10/10/2020: The SCORM LTI was updated, and should now function across all browsers.
If you have any questions, please do not hesitate to contact CIRT at firstname.lastname@example.org.