At 9:15 a.m. March 31, 2020 some users were experiencing longer than expected load times when accessing Canvas. A fix was implemented at 11:09 a.m., and was resolved at 5:50 p.m. on March 31st, 2020. If you have any questions or concerns, please reach out to CIRT at cirtlab@unf.edu.
Some Users Experiencing Long Load Times when Creating Canvas Content [RESOLVED]
At 12:38 p.m. on March 31st, 2020 some users were experiencing pages errors when creating Pages, Assignments, etc. A fix was implemented at 12:41 p.m., and the issues was resolved at 1:33 p.m. on March 31st, 2020. If you have any questions or concerns, please reach out to CIRT at […]
Some Users Experiencing Errors when Accessing Canvas [RESOLVED]
Starting at 12:28 p.m. on March 31st, 2020 some users were experiencing page errors when accessing Canvas. A fix was implemented at 12:45 p.m. on March 31st, 2020 and the issue was resolved at 12:58 p.m. If you have any questions or concerns, please reach out to CIRT at cirtlab@unf.edu.
Some Users experiencing log load times when Accessing Canvas [RESOLVED]
As of 9:15 a.m. on March 31st, 2020 some users may be experiencing longer load times than normal. A fix was implemented at 11:09 a.m. on March 31st, 2020 and Instructure is monitoring the results. If you have any questions or concerns, please reach out to CIRT at cirtlab@unf.edu
Page Error on Quizzes Tab [RESOLVED]
Starting at 5:35 a.m. on March 31st, 2020 some users may have been experiencing a “Page Error” on the Quizzes tab. A fix was implemented at 6:27 a.m. The issues was resolved at 6:44 a.m. on March 31st, 2020. If you have any questions or concerns, please reach out to […]
Longer Processing Times in Canvas [RESOLVED]
Starting at 7:22 p.m. on March 30th, 2020 Instructure reported that some users were having longer than expected processing times for Gradebook exports, Course migration, and Canvas notifications. Instructure implemented a fix at 11:47 p.m. March 30th, 2020. If you have any questions or concerns, please reach out to CIRT […]
Delay in Sending Canvas Notifications and long load times [RESOLVED]
Starting today at 10:37 a.m. EST, some users were experiencing long load times when accessing Canvas and notifications were failing to send. Instructure engineers investigated the issue and identified a fix, which was implemented today at 2:33 p.m. EST. Load times should be back to normal and notifications should again […]
Updates in 3-21-2020 Production Release
In this Canvas release (March 21), the Gradebook export CSV file matches the order of assignments. In assignments, the status of re-uploaded assignment files is managed in the background, no longer requiring the uploader to wait for the files confirmation page. Additionally, the Syllabus page includes an option to remove […]
Canvas Studio may take longer to encode media
Due to the large spike in usage, Canvas Studio may take longer than normal to encode media. Media will still encode and upload, it may just take slightly longer than normal. Instructure is aware of and working on the issue.
Some users were seeing Page errors when accessing Canvas [Resolved]
On March 12th, 2020 some users were experiencing errors when trying to navigate to Quizzes, Discussions, and Modules starting at 9:18pm. The issue was resolved by 9:43 pm the same day. If you have any questions, please do not hesitate to contact CIRT.