As of 7:59 a.m., some users of Canvas are getting pages errors when they access the Home pages of their courses. Instructure is aware of and investigating the issues. UPDATE: The issues was resolved at 11:53 a.m. on April 3rd, 2020. UPDATE: A fix was implemented at 9:23 a.m. and […]
Some Users Experienced Low Response Times and Page Errors [RESOLVED]
Starting at 2:38 a.m. April 2nd, 2020 some users of Canvas may have experienced page errors and lower response times. A fix was implemented at 3:18 a.m. and the incident was resolved at 3:41 a.m. April 2nd, 2020. If you have any questions or concerns, please reach out to CIRT […]
Some Users were Experiencing Long Load Times when Accessing Canvas [RESOLVED]
At 9:15 a.m. March 31, 2020 some users were experiencing longer than expected load times when accessing Canvas. A fix was implemented at 11:09 a.m., and was resolved at 5:50 p.m. on March 31st, 2020. If you have any questions or concerns, please reach out to CIRT at cirtlab@unf.edu.
Some Users Experiencing Long Load Times when Creating Canvas Content [RESOLVED]
At 12:38 p.m. on March 31st, 2020 some users were experiencing pages errors when creating Pages, Assignments, etc. A fix was implemented at 12:41 p.m., and the issues was resolved at 1:33 p.m. on March 31st, 2020. If you have any questions or concerns, please reach out to CIRT at […]
Some Users Experiencing Errors when Accessing Canvas [RESOLVED]
Starting at 12:28 p.m. on March 31st, 2020 some users were experiencing page errors when accessing Canvas. A fix was implemented at 12:45 p.m. on March 31st, 2020 and the issue was resolved at 12:58 p.m. If you have any questions or concerns, please reach out to CIRT at cirtlab@unf.edu.
Some Users experiencing log load times when Accessing Canvas [RESOLVED]
As of 9:15 a.m. on March 31st, 2020 some users may be experiencing longer load times than normal. A fix was implemented at 11:09 a.m. on March 31st, 2020 and Instructure is monitoring the results. If you have any questions or concerns, please reach out to CIRT at cirtlab@unf.edu
Page Error on Quizzes Tab [RESOLVED]
Starting at 5:35 a.m. on March 31st, 2020 some users may have been experiencing a “Page Error” on the Quizzes tab. A fix was implemented at 6:27 a.m. The issues was resolved at 6:44 a.m. on March 31st, 2020. If you have any questions or concerns, please reach out to […]
Longer Processing Times in Canvas [RESOLVED]
Starting at 7:22 p.m. on March 30th, 2020 Instructure reported that some users were having longer than expected processing times for Gradebook exports, Course migration, and Canvas notifications. Instructure implemented a fix at 11:47 p.m. March 30th, 2020. If you have any questions or concerns, please reach out to CIRT […]
Delay in Sending Canvas Notifications and long load times [RESOLVED]
Starting today at 10:37 a.m. EST, some users were experiencing long load times when accessing Canvas and notifications were failing to send. Instructure engineers investigated the issue and identified a fix, which was implemented today at 2:33 p.m. EST. Load times should be back to normal and notifications should again […]
Updates in 3-21-2020 Production Release
In this Canvas release (March 21), the Gradebook export CSV file matches the order of assignments. In assignments, the status of re-uploaded assignment files is managed in the background, no longer requiring the uploader to wait for the files confirmation page. Additionally, the Syllabus page includes an option to remove […]