Some users are experiencing unexpected behavior when adding questions to quizzes and scrolling. CIRT and ITS are currently investigating the issue, and we will post updates as get more information. May 4th: The issue was caused by an update pushed by a vendor. They reverted the change, and the RCE […]
Canvas Mastery Paths Maintenance Event June 10th
Instructure is performing a maintenance event on Mastery Paths on June 10th at 12:30 am. Instructors will be unable to edit Mastery Path requirements and students will not be able to unlock new paths for up to 15 minutes. After the maintenance is complete any student Mastery Path progression will […]
Google and Office 365 Integration Maintenance May 16th
On May 16th Instructure will be upgrading the capacity of the databases for the Google and Office 365 integrations. The maintenance will start at 3 a.m. and will last up to two hours. Users will be unable to access the integrations for the duration of this maintenance. If you have […]
Canvas Maintenance on 4/29
There will be a brief maintenance event performed on April 29th. It will last up to 30 minutes and is occurring at 3 a.m. Users will not be able to access Canvas for up to 5 minutes with the event is underway. If you have any questions, please do not […]
Some Users Experiencing Difficulties when Using Canvas Studio [RESOLVED]
Some users are experiencing issues when attempting to record or upload videos to Canvas Studio. CIRT is aware of the issue and investigating it now. UPDATE: This issue was resolved at 7:25 p.m. on April 5th, 2020.
Some Users Receiving Page Errors when Accessing the Home Page of Courses [RESOLVED]
As of 7:59 a.m., some users of Canvas are getting pages errors when they access the Home pages of their courses. Instructure is aware of and investigating the issues. UPDATE: The issues was resolved at 11:53 a.m. on April 3rd, 2020. UPDATE: A fix was implemented at 9:23 a.m. and […]
Some Users Experienced Low Response Times and Page Errors [RESOLVED]
Starting at 2:38 a.m. April 2nd, 2020 some users of Canvas may have experienced page errors and lower response times. A fix was implemented at 3:18 a.m. and the incident was resolved at 3:41 a.m. April 2nd, 2020. If you have any questions or concerns, please reach out to CIRT […]
Some Users were Experiencing Long Load Times when Accessing Canvas [RESOLVED]
At 9:15 a.m. March 31, 2020 some users were experiencing longer than expected load times when accessing Canvas. A fix was implemented at 11:09 a.m., and was resolved at 5:50 p.m. on March 31st, 2020. If you have any questions or concerns, please reach out to CIRT at cirtlab@unf.edu.
Some Users Experiencing Long Load Times when Creating Canvas Content [RESOLVED]
At 12:38 p.m. on March 31st, 2020 some users were experiencing pages errors when creating Pages, Assignments, etc. A fix was implemented at 12:41 p.m., and the issues was resolved at 1:33 p.m. on March 31st, 2020. If you have any questions or concerns, please reach out to CIRT at […]
Some Users Experiencing Errors when Accessing Canvas [RESOLVED]
Starting at 12:28 p.m. on March 31st, 2020 some users were experiencing page errors when accessing Canvas. A fix was implemented at 12:45 p.m. on March 31st, 2020 and the issue was resolved at 12:58 p.m. If you have any questions or concerns, please reach out to CIRT at cirtlab@unf.edu.