When navigating to canvas.unf.edu or via link in myWings, users are receiving an error. CIRT and ITS are currently investigating the issue. We will provide updates as we get more information. Resolution: Instructure implemented a fix, and the issue should be resolved. If you have any questions, please do not […]
Some Summer B Courses Not Appearing in Canvas [RESOLVED]
CIRT has been made aware that some Summer B courses are not appearing in Canvas. At this time, we are confident that we will be able to restore the courses with all of the content. We will restore the courses once we have been able to determine the root cause […]
Some User Experienced 504 Errors on Canvas[RESOLVED]
On June 5th at 8:39 p.m., some users in Canvas may have experienced 504 errors. Instructure resolved the issue at 12:56 a.m. June 6th. If you have any questions, please do not hesitate to contact CIRT at cirtlab@unf.edu.
Some Users Experiencing Unexpected Behavior when adding Questions to Canvas Quizzes [RESOLVED]
Some users are experiencing unexpected behavior when adding questions to quizzes and scrolling. CIRT and ITS are currently investigating the issue, and we will post updates as get more information. May 4th: The issue was caused by an update pushed by a vendor. They reverted the change, and the RCE […]
Canvas Mastery Paths Maintenance Event June 10th
Instructure is performing a maintenance event on Mastery Paths on June 10th at 12:30 am. Instructors will be unable to edit Mastery Path requirements and students will not be able to unlock new paths for up to 15 minutes. After the maintenance is complete any student Mastery Path progression will […]
Google and Office 365 Integration Maintenance May 16th
On May 16th Instructure will be upgrading the capacity of the databases for the Google and Office 365 integrations. The maintenance will start at 3 a.m. and will last up to two hours. Users will be unable to access the integrations for the duration of this maintenance. If you have […]
Canvas Maintenance on 4/29
There will be a brief maintenance event performed on April 29th. It will last up to 30 minutes and is occurring at 3 a.m. Users will not be able to access Canvas for up to 5 minutes with the event is underway. If you have any questions, please do not […]
Some Users Experiencing Difficulties when Using Canvas Studio [RESOLVED]
Some users are experiencing issues when attempting to record or upload videos to Canvas Studio. CIRT is aware of the issue and investigating it now. UPDATE: This issue was resolved at 7:25 p.m. on April 5th, 2020.
Some Users Receiving Page Errors when Accessing the Home Page of Courses [RESOLVED]
As of 7:59 a.m., some users of Canvas are getting pages errors when they access the Home pages of their courses. Instructure is aware of and investigating the issues. UPDATE: The issues was resolved at 11:53 a.m. on April 3rd, 2020. UPDATE: A fix was implemented at 9:23 a.m. and […]
Some Users Experienced Low Response Times and Page Errors [RESOLVED]
Starting at 2:38 a.m. April 2nd, 2020 some users of Canvas may have experienced page errors and lower response times. A fix was implemented at 3:18 a.m. and the incident was resolved at 3:41 a.m. April 2nd, 2020. If you have any questions or concerns, please reach out to CIRT […]