The newest version of Chrome is changing how it handles cookies (you can read about these changes on the Chromium Blog. Because these changes could cause issues with some of the integrations we currently have in Canvas, CIRT has gone through and tested all of the current Canvas wide integrations. […]
Some Canvas Users are Experiencing Slower than Normal Processing Times-RESOLVED
Instructure has received reports that some users are noticing slower than normal processing times within some areas of Canvas. Their Devops team is currently investigating the cause, and looking to implement a fix. CIRT will provide more information as we receive it. 1/21/2020 1:27pm: The issues have been resolved. If […]
Canvas Support Phones experiencing technical difficulties – RESOLVED
Canvas Support’s phone provider is experiencing an outage that is impacting their ability to answer calls. Their phone provider is aware of the issue and working on a resolution. Wait times may be long, but chat support is still available. CIRT is also still available. Dec 19 – A fix […]
Turnitin Incident – RESOLVED
Currently, users who access Turnitin may not receive Similarity Reports. Turnitin believes they have identified the problem and are taking the necessary steps to restore functionality as soon as possible. December 5th, 2019 8:33 a.m.: Turnitin is implementing a fix for this issue, which should restore all functionality. December 5th, […]
Updates in 10-19-2019 Production Release
In this Canvas release (October 19), the Course Navigation menu has been updated for improved accessibility. In Conferences, the BigBlueButton interface supports restricting viewers from creating private chat messages with other users. View the Canvas Release Notes (2019-10-19). Updated Features Analytics New Course and User Analytics Conferences BigBlueButton Interface Private […]
MyLab/Mastering registration issues – RESOLVED
Intermittently, when students attempt to register for MyLabs/Mastering from Pearson they are getting a blank page. Pearson is aware of and working on the issue. Updates will be provided as they become available. August 29th, 2019: Pearson has announced that they have pushed a fix and the issue should now […]
Collaborations with Microsoft Office365 error – UPDATE
When students attempt to access a Collaboration with Office365, they seem to be getting an error that will say either an expected error has occurred, or that they are not allowed to view the content. CIRT is working with ITS in order to get this issue resolved. Updates will be […]
Updates in 8-17-2019 Production Release
In this Canvas release (August 17), the Conferences interface (BigBlueButton) supports breakout rooms and closed captioning. Additionally, Conferences is WCAG 2.0 AA Accessible, with some exceptions. In Discussions, the option for students to add file attachments is enabled by default. As part of the new update schedule, Production Releases no […]
Canvas Studio upload issue – Resolved
There is currently an issue when using the Screen casting option of Canvas studio; it will encode, but will not upload the video. CIRT is currently working with Instructure on resolving the issue. We will update as we get more information. UPDATE: This issue seems specific to connections on the […]
GROUP courses students removed 7-25-2019 -RESOLVED
On July 25th, we became aware of an issue in which all the students in group courses who had been added via automated enrollment had been removed. Working with Instructure, the issues was identified and resolved by 4 pm that day.