On 11/7/2017 @6:26PM Canvas announced the patch they put in place to retroactively fix broken file and image links was successful. Original message follows.
“Hello —
The fix we mentioned last week, to update links in course objects that had been created between 28 October and 3 November, has been completed for all Canvas environments. You should no longer see any lasting effects from the issues we addressed with the Rich Content Editor on Friday. Please contact our Support team if you find that is not the case for any of the courses within your institution’s Canvas site.
Thank you,
Canvas Support”
If you come across any links that are still not working in your course, please contact CIRT 620-3927 or cirtlab@unf.edu.
-LMS Team
On 11/3/2/2017 @6:34PM EST Canvas announced the issue with newly created embedded content if fixed. This patch fixes the problem when creating new content, but does fix any emedded file or image links that were created fro m10/28 thru 11/3. Canvas states they are working on a separate fix for that which they hope to have ready for Monday morning. Original message follows.
“Hello Admins —
QA testing has been completed, and our engineers have deployed the fix to the live Canvas environment. Linking or embedding files and images within the Rich Content Editor is now working properly throughout all Canvas environments.
For now, any new course objects added via the Rich Content Editor since 28 October (e.g. a page, the description of an assignment or quiz, etc) that displayed any of these issues may need to be edited again, and files/images re-added to that content, in order to appear correctly. If your Canvas users have a lot of that content – perhaps from course copies done this week – you can assure them that we are working on a separate fix to update that existing data. That will be done Monday morning, 6 November 2017.
We’re sorry for the trouble these issues caused for you and your users this week, and appreciate your patience as we worked to resolve them.
Thank you!
Canvas Support”
-LMS Team
On 11/3/2/2017 Canvas released the following statement about the embedded file and image link issue. We will continue to post updates as they are received.
“Hello —
Our engineering team has identified the cause of the Rich Content Editor issues we mentioned yesterday, and have been working this morning to fine-tune a fix they’ve put together. We have our QA team ready to test the fix in a controlled environment prior to deploying it to the live production environment, to ensure the code changes in the fix do not cause any further trouble. If all goes well with testing, we’ll work to have the fix deployed to production later today. We’ll provide an update around 3:00 PM Mountain Time; sooner, if the fix is ready to be deployed before then.
Thank you,
Canvas Support”
As of 4:26PM EST, 11/3/2017 the issue is not resolved.
On 11/2/2/2017 Canvas released the following statement about the embedded file and image link issue. We will continue to post updates as they are received.
“Hello Admins —
Our production release on 28 October caused two issues related to the Rich Content Editor. Both are likely affecting your users as they view or edit content in their courses. We are working with our Engineering team to address these as soon as possible.
The issues are:
- When users embed a file in a Canvas object (e.g. a page, the description of an assignment or quiz, etc) and selected the ‘auto-open inline preview’ or ‘disable inline preview’ options, these are not working as they should. When users click on the link that is created to the file, they are taken to their personal Files page to preview the file. This means they must navigate back to their course after they close the preview. Also, there is no icon next to the file name to indicate that a preview is available.
- A separate issue affects images uploaded from the content selector on the right side of the page when editing content in the Rich Content Editor. When a user adds an image using the “Images” tab in the content selector, no thumbnail of the image is embedded, nor does it appear in the content selector as having been uploaded and available for selection. Only the title of the image appears. Users must upload images via the “Insert Image” icon, directly within the Rich Content Editor or refresh the page after uploading from the content selector for the images to embed properly.
We apologize for the trouble these issues are causing for you and your users. We’re working to resolve them as soon as we can. We do not yet have a timeframe for when they will be resolved, but we’ll provide an update on our progress by the end of the day tomorrow.
Thank you,
Canvas Support”
On 10/31/2017 Wednesday it came to our attention that newly created file links in Canvas are directing the user to a preview screen instead of the file download prompt. The file preview takes the user out of the course an into their User File area. We contacted Canvas Support and they were aware of the problem and are currently working on a patch, but no ETA was given.
If you have links in your course that are not working properly please contact CIRT for assistance with fixing them, 620-3927 or cirtlab@unf.edu.
-LMS Team
