Additionally, user account and associated data will be deleted from Canvas only after the user is no longer an active faculty, student, or staff and the user is no longer associated with any term-based courses in Canvas. This change provides instructors and academic departments with access to records of instructional activity for the full 5-year retention period for all semesters from Fall 2021 forward.
Spring 2017 courses will be deleted during the August 2022 intercession. Questions about the Canvas Data and Account Retention Policies can be directed to cirtlab@unf.edu
]]>—
Instructure is reporting issues with Canvas DocViewer, preventing some users from accessing documents inside of their browsers. Documents are still accessible via download. For more information, please check the Instructure Status page for updates or contact cirtlab@unf.edu.
Workaround: Although files may not be visible inside of the browser windows, downloading submissions manually still works.
]]>Update 9:17am: In the meantime, if instructors are having issues viewing or downloading files in Canvas SpeedGrader, it is still possible to download submissions manually.
Update 9:50am: More specifically, all Canvas users (instructors and students) may be having trouble viewing documents within the Canvas browser/DocViewer. Files can still be downloaded and edited on the user’s desktop.
Update 4:00pm: Canvas, UNF’s learning management system, was experiencing issues with the DocViewer and SpeedGrader that prevented files from opening in Canvas for faculty and students. The issue is currently resovled. For more information, please visit the ITS homepage at https://www.unf.edu/its/ or contact cirtlab@unf.edu if you continue to experience problems.
]]>Additionally, user account and associated data will be deleted from Canvas only after the user is no longer an active faculty, student, or staff and the user is no longer associated with any term-based courses in Canvas. This change provides instructors and academic departments with access to records of instructional activity for the full 5-year retention period for all semesters from Fall 2021 forward.
Fall 2016 courses will be deleted during the May 2022 intercession. Questions about the Canvas Data and Account Retention Policies can be directed to cirtlab@unf.edu
]]>UPDATE 4:36pm | Amazon Web Services (AWS) is currently experiencing an outage that is impacting some Honorlock users, services, and sub-service organizations. Specifically, exam takers taking exams within the Canvas LMS are experiencing error messages and timeouts when attempting to navigate through or starting their exams. Some students are seeing success by restarting their exam. Additionally, LockDown Browser and RPNow applications are also being impacted. Regular status updates can be found on Instructure’s status page (https://status.instructure.com/) as well as the AWS status page (https://status.aws.amazon.com/).
UPDATE 11:17am | Instructure has reported that some users may be receiving page errors or general slowness when attempting to access Canvas. Status updates can be viewed at status.instructure.com
Some users are unable to access some features in Canvas, such as Grades and Inbox, through the Google Chrome web browser. Instructure support is aware and working to resolve the issue. Affected users should contact CIRT Lab at cirtlab@unf.edu for additional assistance.
]]>4:36pm: Some users are reporting error messages related to AJAX in Canvas, as well as slow loading times. Instructure’s status page is reporting a partial outage. CIRT & ITS are aware of the issue and are working with Instructure to resolve. Watch this space for updates.
]]>Effective July 31, SMS (text message) notifications for Announcements and Grading will be removed from Canvas, and the SMS column will not display in the Notifications page. Users are encouraged to enable notifications via email or the Canvas mobile app as an alternative to SMS. Instructors may contact CIRT for additional guidance on adjusting Canvas notification settings.
Course shells are created in Canvas for each course section (CRN) on the University’s course schedule. The only course sections that are combined into a single Canvas shell at creation are sections that are cross-listed in the UNF course schedule. This practice ensures compliance with FERPA and protects student privacy.
Instructors who wish to combine non cross-listed course sections in Canvas for educational or pedagogical reasons can do so using the native Canvas Cross-listing tool and will be responsible for taking the appropriate steps to ensure student privacy and compliance with FERPA.
Further information regarding this change is available on CIRT’s About Canvas webpage within the Policies section.
Effective August 13th, Conferences will no longer be available for use within Canvas. The decision to disable Conferences aligns with the recently updated course section combining guidance and further supports the effort to protect student privacy and maintain FERPA compliance. Additionally, the percentage of courses using Conferences has significantly lessened with the integration of Zoom in Canvas, which is a more robust tool that offers enhanced security features and host controls for meetings. Zoom will continue to be available both within Canvas and via the web portal at unf.zoom.us.
Instructors who have specific questions about making the transition from Conferences to Zoom can schedule an individualized consultation with CIRT staff. Instructors and students may refer to CIRT’s Zoom webpage for additional resources on using Zoom. As well, CIRT will be offering live training events which present best practices for hosting online office hours and using Zoom. Instructors can register for upcoming events from the CIRT Events Calendar.
Honorlock will only be available for use by Distance Learning (DL) courses in the Fall term. Instructors of DL courses who wish to use Honorlock for proctoring must email cirtlab@unf.edu to submit a request to have Honorlock installed in their courses.
]]>