resolution – UNF Canvas Knowledge Base

(Resolved) Some Users May Be Experiencing Issues with Canvas DocViewer

Michael Russo — Mon, 16 May 2022 16:51:11 +0000

Instructure is reporting this issue resolved.

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Instructure is reporting issues with Canvas DocViewer, preventing some users from accessing documents inside of their browsers. Documents are still accessible via download. For more information, please check the Instructure Status page for updates or contact cirtlab@unf.edu.

Workaround: Although files may not be visible inside of the browser windows, downloading submissions manually still works.

(Resolved) Instructure Reporting Issue with Gradebook and (DocViewer) Files

Michael Russo — Thu, 28 Apr 2022 12:56:28 +0000

Instructure is reporting issues with Canvas SpeedGrader and DocViewer/Files. CIRT and ITS are aware of the issue and are working with Instructure to resolve these issues as soon as possible. Instructors can check the Instructure Status page for updates or return to this page on CIRT LMS news for updates.

Update 9:17am: In the meantime, if instructors are having issues viewing or downloading files in Canvas SpeedGrader, it is still possible to download submissions manually.

Update 9:50am: More specifically, all Canvas users (instructors and students) may be having trouble viewing documents within the Canvas browser/DocViewer. Files can still be downloaded and edited on the user’s desktop.

Update 4:00pm: Canvas, UNF’s learning management system, was experiencing issues with the DocViewer and SpeedGrader that prevented files from opening in Canvas for faculty and students. The issue is currently resovled. For more information, please visit the ITS homepage at https://www.unf.edu/its/ or contact cirtlab@unf.edu if you continue to experience problems.

[Resolved] aPlus Attendance Error Message

Michael Russo — Thu, 15 Apr 2021 15:55:27 +0000

UPDATE 3:40pm | The issue appears to have been vendor-related: aPlus was not recognizing Term start/end dates. Vendor updated tool and the tool should be working again.

ORIGINAL MESSAGE | Users of the aPlus+ Attendance may be experiencing an error message when attempting to access the tool (see attached image). CIRT is aware of this issue and is currently working on a solution. Updates will be posted here.

[Resolved] Canvas Outage – The Website Under Heavy Load

Michael Russo — Thu, 25 Mar 2021 12:55:23 +0000

Update (10:52 am): Instructure is reporting the issues with error pages and slowness as resolved. Please contact cirtlab if you are still experiencing issues.

Update (9:20 am): Login now appears to be working for some users, but course loading time may be slow. The vendor has identified the issue and a fix is being implemented.

Update (8:48 am): Canvas, UNF’s learning management system, is currently unavailable due to an issue with the vendor’s network. The following error is appearing for some users:

This website is under heavy load (request timed out)
We’re sorry, too many people are accessing this website at the same time. We’re working on this problem. Please try again later.

We are investigating the issue now. This post will be updated when the issue has been resolved.

[Resolved] Duo/Azure Outage

Michael Russo — Wed, 17 Mar 2021 12:01:44 +0000

On Monday, March 15th 2021, some users attempting to log into all UNF systems (including Canvas) experienced a DUO authentication error message. This issue was traced to the DUO vendor, then to Microsoft’s Azure service. The issue was intermittent and did not affect all UNF users. It was resolved by Tuesday morning.

[Resolved] Canvas Outage – Gateway Time-Out

Michael Russo — Wed, 03 Mar 2021 22:15:45 +0000

UPDATE: Users experienced errors when attempting to access Canvas from 4:29PM until 4:59PM today. This issue appeared to be vendor-related, and the vendor has announced the issue resolved. If users continue to experience issues please contact CIRT or the ITS Help Desk.

ORIGINAL: Canvas users are experiencing long load times and/or 504 page time-out errors when accessing the LMS. This issue appears to be vendor-related. Instructure is aware of the outage, and they are working on implementing a fix.

Canvas Outage – Dropped Enrollments and Groups Memberships [Resolved]

Michael Russo — Thu, 28 Jan 2021 17:49:17 +0000

On Jan 21 CIRT and the ITS Helpdesk received numerous reports of Canvas courses being unavailable to users. The enrollment package that runs at midnight each night appears to have removed a large number of users from their courses. A fix was applied and access to Canvas courses was restored for all users at around 1 pm.

The following day, some users were still reporting issues with group memberships after Canvas course access was restored. At 7pm, group memberships within courses were restored for all students. Please contact CIRT at cirtlab@unf.edu if you have any additional questions or concerns.

Some Canvas Enrollments Being Dropped [RESOLVED]

Daniel Mainwaring — Sun, 13 Sep 2020 17:50:30 +0000

Some users are reporting that they are being removed from Canvas courses that they are enrolled in. CIRT and ITS are investigating the issue, and we will provide updates as we find more information.

UPDATE 9/13/2020 3:15 pm EST: All enrollments have been restored.

If you have any questions, please do not hesitate to contact CIRT at cirtlab@unf.edu.

Some Users Receiving Errors When Downloading Files From Canvas [RESOLVED]

Daniel Mainwaring — Tue, 25 Aug 2020 16:35:05 +0000

Some users are receiving errors when downloading files from Canvas. Instructure is aware of the issue and working to resolve it.

Resolved 8/25/2020: Instructure implemented a fix and all systems are operational.

If you have any questions, please do not hesitate to contact CIRT at cirtlab@unf.edu

Canvas Studio Requests Taking Longer Than Normal [RESOLVED]

Daniel Mainwaring — Mon, 24 Aug 2020 20:13:25 +0000

Some users may experience slowness when using Canvas Studio. Instructure is currently investigating the situation.

Resolution 8/24/2020: Instructure deployed a fix which solved the long load times in Canvas Studio.

If you have any questions, please do not hesitate to contact CIRT at cirtlab@unf.edu