publisher – UNF Canvas Knowledge Base

Mastering and MyLabs Maintenance

Daniel Mainwaring — Tue, 13 Oct 2020 13:09:47 +0000

Pearson has a planned maintenance window for October 24th, 2020 between 1 am and 9 am EST for the following products:

XL-based MyLabs (math, business, English, health science, and careers & nursing), Pegasus-based MyLabs (World languages, IT, communication, political science), , Mastering, Revel, Enhanced Revel, MyLabsPlus, Learning Catalytics/ Live Response, Pearson Writer, Writing Solutions, Strategic Reader, and MediaShare.
MyEnglishLab and Pearson English Portal

Students and Instructors will be unable to access their courses during the entire maintenance window. Pearson will post a message 72 hours before the maintenance on the sign-on pages for my lab and mastering, and a splash page about the maintenance work will show during that time.

Scheduled downtime for Pearson Courseware March 28th

Daniel Mainwaring — Thu, 27 Feb 2020 15:37:09 +0000

On March 28th from 1 a.m. to 9 a.m. many of the Pearson integrations will be down for maintenance. Students and instructors will either see an explanatory splash page, or potentially see an error. An alert will also be posted in the Pearson courseware 72 hours ahead of time.

MyLab/Mastering registration issues – RESOLVED

Daniel Mainwaring — Wed, 28 Aug 2019 14:14:21 +0000

Intermittently, when students attempt to register for MyLabs/Mastering from Pearson they are getting a blank page.

Pearson is aware of and working on the issue. Updates will be provided as they become available.

August 29th, 2019: Pearson has announced that they have pushed a fix and the issue should now be resolved.

9/4/2017 – Upcoming VoiceThread Maintenance

Ross Bell — Thu, 31 Aug 2017 13:21:47 +0000

VoiceThread will be performing system upgrades on Monday, September 4 from 5:00 AM to 6:00 AM EDT (UTC -4). VoiceThread service may be slow during this window.

Date: 9/4/2017
Duration: 1 hour
VoiceThread service slow: 5:00 AM – 6:00 AM EDT (UTC -4)

Please contact pro-support@voicethread.com with any questions.

4/15/2017 – WileyPLUS Planned Upgrades

Ross Bell — Tue, 11 Apr 2017 19:59:02 +0000

Wiley informed us of an upcoming maintenance for Saturday April 15th from 12AM to 9AM that will prevent access to their system. Original message below.

-LMS Team

Maintenance Details

On Saturday, April 15 from 12 am to 9 am EST, WileyPLUS new student registration and purchase, as well as instructor new class section creation will be temporarily unavailable for scheduled upgrades of the WileyPLUS data center.

Students and instructors with active WileyPLUS accounts will not be impacted, and will be able to access their course materials.

If you have any questions about these upgrades, please contact accountmanager@wiley.com.

Sincerely,
The WileyPLUS Team

2/7/2017 – WileyPLUS Service Degradation

Ross Bell — Wed, 08 Feb 2017 14:50:32 +0000

Wiley informed its users of a service interruption that occurred last night. Their original message:

WileyPLUS

We are writing to confirm that the WileyPLUS service degradation which you were previously notified about has been resolved. The system degradation began at approximately 8:45 PM (US Eastern Time) on February 7th and lasted until approximately 10:45 PM (US Eastern Time) on February 7th.

We are sending this email to any instructors who have access to one or more WileyPLUS classes so that you may notify your students if you choose.

Thank you and we apologize for any inconvenience.

Sincerely,

The WileyPLUS Team

– LMS Team

2/6/2017 – WileyPLUS Service Interruption

Ross Bell — Mon, 06 Feb 2017 19:11:52 +0000