error message – UNF Canvas Knowledge Base

(Resolved) Some Users May Be Experiencing Issues with Canvas DocViewer

Michael Russo — Mon, 16 May 2022 16:51:11 +0000

Instructure is reporting this issue resolved.

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Instructure is reporting issues with Canvas DocViewer, preventing some users from accessing documents inside of their browsers. Documents are still accessible via download. For more information, please check the Instructure Status page for updates or contact cirtlab@unf.edu.

Workaround: Although files may not be visible inside of the browser windows, downloading submissions manually still works.

[Resolved] aPlus Attendance Error Message

Michael Russo — Thu, 15 Apr 2021 15:55:27 +0000

UPDATE 3:40pm | The issue appears to have been vendor-related: aPlus was not recognizing Term start/end dates. Vendor updated tool and the tool should be working again.

ORIGINAL MESSAGE | Users of the aPlus+ Attendance may be experiencing an error message when attempting to access the tool (see attached image). CIRT is aware of this issue and is currently working on a solution. Updates will be posted here.

[Resolved] Canvas Outage – The Website Under Heavy Load

Michael Russo — Thu, 25 Mar 2021 12:55:23 +0000

Update (10:52 am): Instructure is reporting the issues with error pages and slowness as resolved. Please contact cirtlab if you are still experiencing issues.

Update (9:20 am): Login now appears to be working for some users, but course loading time may be slow. The vendor has identified the issue and a fix is being implemented.

Update (8:48 am): Canvas, UNF’s learning management system, is currently unavailable due to an issue with the vendor’s network. The following error is appearing for some users:

This website is under heavy load (request timed out)
We’re sorry, too many people are accessing this website at the same time. We’re working on this problem. Please try again later.

We are investigating the issue now. This post will be updated when the issue has been resolved.

[Resolved] Duo/Azure Outage

Michael Russo — Wed, 17 Mar 2021 12:01:44 +0000

On Monday, March 15th 2021, some users attempting to log into all UNF systems (including Canvas) experienced a DUO authentication error message. This issue was traced to the DUO vendor, then to Microsoft’s Azure service. The issue was intermittent and did not affect all UNF users. It was resolved by Tuesday morning.

[Resolved] Canvas Outage – Gateway Time-Out

Michael Russo — Wed, 03 Mar 2021 22:15:45 +0000

UPDATE: Users experienced errors when attempting to access Canvas from 4:29PM until 4:59PM today. This issue appeared to be vendor-related, and the vendor has announced the issue resolved. If users continue to experience issues please contact CIRT or the ITS Help Desk.

ORIGINAL: Canvas users are experiencing long load times and/or 504 page time-out errors when accessing the LMS. This issue appears to be vendor-related. Instructure is aware of the outage, and they are working on implementing a fix.

Canvas Submission Issue 11/6/18 – Resolved

Sam Maletta — Tue, 06 Nov 2018 19:51:45 +0000

3:15PM Canvas engineers have implemented a fix for the page errors.

2:30 PM Some users are unable to submit files to Assignments, and receive a page error. Please note this issue is not affecting all users. Canvas engineers are investigating the root cause. They may have found a potential cause, but they are still testing to ensure it’s going to provide a resolution.

We will provide an update when one becomes available.

-LMS Team

8/19/18 – Mywings and Canvas Sign On Issues -Resolved

Sam Maletta — Sun, 19 Aug 2018 17:41:39 +0000

2:35PM Sunday August 19th, users can now access both Canvas and Mywings after clearing cache and cookies or changing browsers.

As of 12:58PM Sunday, August 19th, Mywings and Canvas are not accessible to some users. Users receive HTTP Status 500 when trying to access Mywings and a failed to log in screen when going directly to Canvas. ITS has been notified and is currently working on the issue.

We will continue to post updates as we receive them.

-LMS Team

2/21/2018 – Canvas Availability – UPDATE

Ross Bell — Wed, 21 Feb 2018 18:21:33 +0000

At 6:17PM Spring 2018 enrollments have been restored, previous term and non-term based enrollments are still being worked on.

At 4:50PM the Spring 2018 enrollments are still processing.

At 3:01PM user accounts have been restored in Canvas, but course enrollments are still being worked on.

As of 1:10PM Wednesday, Feb. 21st users are unable to access Canvas. When attempting to access Canvas some users receive the following message, “Canvas doesn’t have an account for user: “. If you are an instructor and are able to access Canvas you may see that your student enrollments are affected.

ITS is aware of the problem and they are investigating now.

-LMS Team

8/10/2017 – Canvas is Unavailable – Resolved

Ross Bell — Thu, 10 Aug 2017 15:58:26 +0000

At 12:15PM 8/10 Canvas resumed normal operations.

As of 11:45AM Thursday, August 10th Canvas is not accessible. When attempting to access Canvas users may receive a blank page or a HTTP ERROR 500 message may appear. Canvas is aware of the problem and have reported it on their status page, see below. We will continue to post updates as we receive them.

-LMS Team

From Canvas Status

Update – Our DevOps team has a solid lead on the cause, they are working on a hot-fix and hope to test it shortly. We will provide another update as information becomes available.
Aug 10, 10:03 MDT

Investigating – Some Canvas users are seeing page errors when attempting to access Canvas. We are currently looking into the issue and apologize for any inconvenience this may cause.
Aug 10, 09:48 MDT

4/2/2017 – Blackboard Login Issue

Ross Bell — Sun, 02 Apr 2017 16:42:13 +0000

As of 11:45AM Blackboard logins are unavailable. ITS is aware of the problem and are investigating the issue.

-LMS Team