Starting today at 10:37 a.m. EST, some users were experiencing long load times when accessing Canvas and notifications were failing to send. Instructure engineers investigated the issue and identified a fix, which was implemented today at 2:33 p.m. EST. Load times should be back to normal and notifications should again […]
In this Canvas release (March 21), the Gradebook export CSV file matches the order of assignments. In assignments, the status of re-uploaded assignment files is managed in the background, no longer requiring the uploader to wait for the files confirmation page. Additionally, the Syllabus page includes an option to remove […]
Due to the large spike in usage, Canvas Studio may take longer than normal to encode media. Media will still encode and upload, it may just take slightly longer than normal. Instructure is aware of and working on the issue.
On March 12th, 2020 some users were experiencing errors when trying to navigate to Quizzes, Discussions, and Modules starting at 9:18pm. The issue was resolved by 9:43 pm the same day. If you have any questions, please do not hesitate to contact CIRT.
The newest version of Chrome is changing how it handles cookies (you can read about these changes on the Chromium Blog. Because these changes could cause issues with some of the integrations we currently have in Canvas, CIRT has gone through and tested all of the current Canvas wide integrations. […]
Instructure has received reports that some users are noticing slower than normal processing times within some areas of Canvas. Their Devops team is currently investigating the cause, and looking to implement a fix. CIRT will provide more information as we receive it. 1/21/2020 1:27pm: The issues have been resolved. If […]
Canvas Support’s phone provider is experiencing an outage that is impacting their ability to answer calls. Their phone provider is aware of the issue and working on a resolution. Wait times may be long, but chat support is still available. CIRT is also still available. Dec 19 – A fix […]
In this Canvas release (October 19), the Course Navigation menu has been updated for improved accessibility. In Conferences, the BigBlueButton interface supports restricting viewers from creating private chat messages with other users. View the Canvas Release Notes (2019-10-19). Updated Features Analytics New Course and User Analytics Conferences BigBlueButton Interface Private […]
When students attempt to access a Collaboration with Office365, they seem to be getting an error that will say either an expected error has occurred, or that they are not allowed to view the content. CIRT is working with ITS in order to get this issue resolved. Updates will be […]
In this Canvas release (August 17), the Conferences interface (BigBlueButton) supports breakout rooms and closed captioning. Additionally, Conferences is WCAG 2.0 AA Accessible, with some exceptions. In Discussions, the option for students to add file attachments is enabled by default. As part of the new update schedule, Production Releases no […]