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Katie Commissaris – UNF Canvas Knowledge Base https://canvaskb.cirtunf.org UNF Canvas Knowledge Base Thu, 14 Jul 2022 01:07:44 +0000 en hourly 1 https://wordpress.org/?v=6.1.1 Spring 2017 Term-Based Canvas Courses to be Deleted in August 2022 https://canvaskb.cirtunf.org/announcement/spring-2017-term-based-canvas-courses-to-be-deleted-in-august-2022/ Thu, 14 Jul 2022 01:07:11 +0000 https://canvaskb.cirtunf.org/?p=1855 Term-based courses created in UNF’s Canvas LMS are retained for five years after the end of the term in which the course section was offered. Once the retention period passes, the term-based course is deleted during the next intersession, including all content and records of student activity.  

Additionally, user account and associated data will be deleted from Canvas only after the user is no longer an active faculty, student, or staff and the user is no longer associated with any term-based courses in Canvas. This change provides instructors and academic departments with access to records of instructional activity for the full 5-year retention period for all semesters from Fall 2021 forward. 

Spring 2017 courses will be deleted during the August 2022 intercession. Questions about the Canvas Data and Account Retention Policies can be directed to cirtlab@unf.edu 

]]> Fall 2016 Term-based Canvas Courses to be Deleted in May 2022 https://canvaskb.cirtunf.org/announcement/fall-2016-term-based-canvas-courses-to-be-deleted-in-may-2022/ Wed, 13 Apr 2022 02:11:49 +0000 https://canvaskb.cirtunf.org/?p=1837 Term-based courses created in UNF’s Canvas LMS are retained for five years after the end of the term in which the course section was offered. Once the retention period passes, the term-based course is deleted during the next intersession, including all content and records of student activity.  

Additionally, user account and associated data will be deleted from Canvas only after the user is no longer an active faculty, student, or staff and the user is no longer associated with any term-based courses in Canvas. This change provides instructors and academic departments with access to records of instructional activity for the full 5-year retention period for all semesters from Fall 2021 forward. 

Fall 2016 courses will be deleted during the May 2022 intercession. Questions about the Canvas Data and Account Retention Policies can be directed to cirtlab@unf.edu 

]]> Operational https://canvaskb.cirtunf.org/status/operational-2/ Wed, 08 Dec 2021 11:16:06 +0000 https://canvaskb.cirtunf.org/?p=1723 Canvas should be running normally for all users.
If you are experiencing errors, please contact cirtlab@unf.edu.

]]> Some Users Experiencing Degraded Performance in Canvas https://canvaskb.cirtunf.org/status/some-users-experiencing-limited-canvas-access-in-chrome/ Tue, 07 Dec 2021 15:52:23 +0000 https://canvaskb.cirtunf.org/?p=1705 UPDATE 7:19pm | Amazon Web Services (AWS) has announced a resolution to their earlier outage, and we have seen a decrease in the Canvas-related error messages and timeouts. We will continue to monitor throughout the evening. Regular status updates can be found on Instructure’s status page (https://status.instructure.com/) as well as the AWS status page (https://status.aws.amazon.com/).

UPDATE 4:36pm | Amazon Web Services (AWS) is currently experiencing an outage that is impacting some Honorlock users, services, and sub-service organizations. Specifically, exam takers taking exams within the Canvas LMS are experiencing error messages and timeouts when attempting to navigate through or starting their exams. Some students are seeing success by restarting their exam. Additionally, LockDown Browser and RPNow applications are also being impacted. Regular status updates can be found on Instructure’s status page (https://status.instructure.com/) as well as the AWS status page (https://status.aws.amazon.com/).

UPDATE 11:17am | Instructure has reported that some users may be receiving page errors or general slowness when attempting to access Canvas. Status updates can be viewed at status.instructure.com

Some users are unable to access some features in Canvas, such as Grades and Inbox, through the Google Chrome web browser. Instructure support is aware and working to resolve the issue. Affected users should contact CIRT Lab at cirtlab@unf.edu for additional assistance.

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