As of 9:15 a.m. on March 31st, 2020 some users may be experiencing longer load times than normal. A fix was implemented at 11:09 a.m. on March 31st, 2020 and Instructure is monitoring the results. If you have any questions or concerns, please reach out to CIRT at firstname.lastname@example.org
Starting at 5:35 a.m. on March 31st, 2020 some users may have been experiencing a “Page Error” on the Quizzes tab. A fix was implemented at 6:27 a.m. The issues was resolved at 6:44 a.m. on March 31st, 2020. If you have any questions or concerns, please reach out to […]
Starting at 7:22 p.m. on March 30th, 2020 Instructure reported that some users were having longer than expected processing times for Gradebook exports, Course migration, and Canvas notifications. Instructure implemented a fix at 11:47 p.m. March 30th, 2020. If you have any questions or concerns, please reach out to CIRT […]
Starting today at 10:37 a.m. EST, some users were experiencing long load times when accessing Canvas and notifications were failing to send. Instructure engineers investigated the issue and identified a fix, which was implemented today at 2:33 p.m. EST. Load times should be back to normal and notifications should again […]
In this Canvas release (March 21), the Gradebook export CSV file matches the order of assignments. In assignments, the status of re-uploaded assignment files is managed in the background, no longer requiring the uploader to wait for the files confirmation page. Additionally, the Syllabus page includes an option to remove […]
Due to the large spike in usage, Canvas Studio may take longer than normal to encode media. Media will still encode and upload, it may just take slightly longer than normal. Instructure is aware of and working on the issue.
On March 12th, 2020 some users were experiencing errors when trying to navigate to Quizzes, Discussions, and Modules starting at 9:18pm. The issue was resolved by 9:43 pm the same day. If you have any questions, please do not hesitate to contact CIRT.
On March 28th from 1 a.m. to 9 a.m. many of the Pearson integrations will be down for maintenance. Students and instructors will either see an explanatory splash page, or potentially see an error. An alert will also be posted in the Pearson courseware 72 hours ahead of time.
The newest version of Chrome is changing how it handles cookies (you can read about these changes on the Chromium Blog. Because these changes could cause issues with some of the integrations we currently have in Canvas, CIRT has gone through and tested all of the current Canvas wide integrations. […]
If a Canvas Studio video is deleted it can be recovered. You will need to contact CIRT at email@example.com or (904)-620-3927 and let us know the video title as well as where it was embedded into any courses.