No Critical Issues Reported
If you are experiencing an issue that CIRT hasn’t yet reported, you may want to double-check the ITS Helpdesk or scroll through the third-party status feed below. Sometimes, third-party tools self-report on issues before we catch wind.
If you need additional support, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).
Updates & Information
This Status Page contains technical notifications related to Canvas, its integrations, and third-party tools often used by UNF instructors. Scroll down for more…
The following Fall 2018 courses will be deleted during the May 2024 intersession:
| Fall 2018 |
| Fall 2018 – First Half |
| Fall 2018 – Second Half |
Term-based courses created in UNF’s Canvas LMS are retained for five years after the end of the term in which the course section was offered. Once the retention period passes, the term-based course is deleted during the next intersession, including all content and records of student activity.
Questions about the Canvas Data and Account Retention Policies can be directed to cirtlab@unf.edu. Read more about UNF Canvas Policies on the CIRT website.
At 14:40 EST, April 22, 2024, Turnitin reported a degradation of services. They are reporting that users may experience slowness in generating and/or accessing the Similarity Report.
As of 15:52 EST, April 22, 2024, A fix has been implemented, and we are monitoring the results. Turnitin reports that there may be delays in report generation due to backlog caused by the incident.
At 10:36 AM EST, April 22, 2024, zyBooks has reported a degredation of services which may affect users accessing the platform. The issue has been identified by zyBooks and a fix has been applied. CIRT will continue to monitor the situation.
Our partners at Top Hat have recently introduced a new “quality of life” change to its Question Builder feature. Its designed to bring greater ease and flexibility to the question generating and editing process. It is currently available to all Top Hat faculty in Pages.
Some of the key difference include:
- Users are no longer locked into the existing layout of a question and can mix and match elements of a question freely on the page, similar to Top Hat Pages.
- Users can now apply formatting to all elements of a question including hints and explanations.
- The way the question looks in the editor is exactly how it will look for students, reducing guesswork.
- Popular question types like True/False and Likert scale are available as templates to help speed things up, with more templates rolling out over time.
Instructors who wish to learn more about Top Hat can contact CIRT (cirtlab@unf.edu), or they can react out to Top Hat Support by email (support@tophat.com) or through the in-app support button.
_ Resolved Incidents |
The following timeline lists the past 10 resolved incidents.
For additional information on older incidents, please contact cirtlab@unf.edu.
The below RSS feed aggregates recent status-related news from many of the tools used by UNF instructors. The feed is provided for convenience and the information within should be taken with some caution (not everything here may be relevant to our Canvas installation). Furthermore, not every third-party tool provides public status information. So, this list may be incomplete. If you are experiencing issues with a particular product or service, or if you have any questions about updates posted by a third-party, please email cirtlab@unf.edu and let us know.
Tech Check
Experiencing an issue that hasn’t been posted? Use the links below to check up on tools with their own status pages…
