How to Resolve Student Quiz Issues

In the event one of your students encounters a problem while taking a quiz in Canvas it is best that they take a screenshot of the problem (error messages included) and contact the ITS Help Desk (620-HELP) for assistance.  If your student contacts you, consider taking the following actions to help them.

Submit a Quiz for a Student

If a student was unable to submit a quiz, but had completed the work, you can submit the attempt so that you can grade the attempt.

  1. Click Quizzes from the course menu.
  2. Click on the appropriate quiz name.
  3. At the top right of the screen under Related Items, click Moderate This Quiz.
  4. At the top of the screen there will be a red banner announcing there are outstanding quiz submissions, click the link Check on outstanding quiz submissions.
  5. A pop-up window will appear listing all of the outstanding attempts, check the box next to the attempts you want to submit.
  6. Click the blue Submit button.

For more information see Canvas’ How do I manually submit outstanding student quiz submissions? support article.

Grant Additional Attempt(s)

If a student experiences a technical problem while taking a quiz, you can give them an additional quiz attempt.  At this time Canvas does not allow quiz attempts to be cleared.

  1. Click Quizzes from the course menu.
  2. Click on the appropriate quiz name.
  3. At the top right of the screen under Related Items, click Moderate This Quiz.
  4. Locate the student you wish to give another attempt to and click the pencil icon on the far right.
  5. Next to Extra Attempts type in the number of additional attempts.
  6. Click the blue Save button.

For more information see Canvas’ Once I publish my quiz, how can I give my students extra attempts? support article.

Viewing the Quiz Log

Instructors and other users who are granted permission can view a quiz attempt’s Access Log for a list of times of various student interactions with the quiz. The log can help to confirm whether a student began a quiz or ran into problems during a quiz.

  1. Click Quizzes from the course menu.
  2. Click on the appropriate quiz name.
  3. At the top right of the screen under Related Items, click Moderate This Quiz.
  4. Locate the student you wish to give another attempt to and click on their name.
  5. If the student has more than one attempt you have the option to select which attempt’s quiz log to view.  By default the page opens the last attempt’s log.

For more information see Canvas’ How do I view a quiz log for a student? support article.

 

Related Articles