Currently, users who access Turnitin may not receive Similarity Reports. Turnitin believes they have identified the problem and are taking the necessary steps to restore functionality as soon as possible. December 5th, 2019 8:33 a.m.: Turnitin is implementing a fix for this issue, which should restore all functionality. December 5th, […]
Collaborations with Microsoft Office365 error – UPDATE
When students attempt to access a Collaboration with Office365, they seem to be getting an error that will say either an expected error has occurred, or that they are not allowed to view the content. CIRT is working with ITS in order to get this issue resolved. Updates will be […]
Canvas Studio upload issue – Resolved
There is currently an issue when using the Screen casting option of Canvas studio; it will encode, but will not upload the video. CIRT is currently working with Instructure on resolving the issue. We will update as we get more information. UPDATE: This issue seems specific to connections on the […]
Turnitin Plagiarism Framework Outage – Resolved
The Turnitin Plagiarism Framework is currently unavailable. When attempting to create a Turnitin assignment, or attempting to navigate to a Similarity Report, users will see an error reading “Sorry, we could not process your request. API product inactive or expired.” However, Similarity scores are still visible in Speedgrader and the […]
Arc in Canvas Outage – Resolved
Due to the planned update to Arc renaming and re-branding it Canvas Studios, the Arc tool is currently unavailable. According to Instructure, it should be back by 2 a.m. July 2nd at the latest. We will continue to monitor the issue and provide updates as they become available. Update 5:17pm- […]
Canvas Login Issues 6/28 – Resolved
On Saturday, June 28th around 9 a.m. the Helpdesk began receiving calls that users were having difficulty logging in to Canvas. After investigating further, it was determined that there was an issue with the authentication type. A fix was implemented at 1:45 p.m. and users should now be able to […]
Canvas Outage Update – Resolved
On August 28th between 7:52 PM and 8:13 PM ET, some users were unable to access Canvas. Canvas’s DevOps team has ensured the site is available and running normally. We apologize for any trouble this caused for you, especially as it is the start of semester. We will keep an eye […]
8/19/18 – Mywings and Canvas Sign On Issues -Resolved
2:35PM Sunday August 19th, users can now access both Canvas and Mywings after clearing cache and cookies or changing browsers. As of 12:58PM Sunday, August 19th, Mywings and Canvas are not accessible to some users. Users receive HTTP Status 500 when trying to access Mywings and a failed to log in screen […]
Temporary WileyPLUS Catalog Issue – 8/16/18 -Resolved
This issue has been resolved. We apologize for this inconvenience, but our WileyPLUS catalog is currently unavailable due to technical issues, but users are still able to log in to the site. If you’re a WileyPLUS user, please go here: https://www.wileyplus.com/WileyCDA/ If you’re a WileyPLUS (next generation) user, please go […]
Banner Unavailable May 18-21
Banner Unavailable May 18-21 All Banner applications will be unavailable 5 p.m. Friday, May 18, through 6 a.m. Monday, May 21, to update the hardware in preparation for the Banner 9 deployment taking place later this year. MyWings will be available, but could experience slowness. Canvas may be accessed directly here and […]
