Instructure is reporting this issue resolved. — Instructure is reporting issues with Canvas DocViewer, preventing some users from accessing documents inside of their browsers. Documents are still accessible via download. For more information, please check the Instructure Status page for updates or contact cirtlab@unf.edu. Workaround: Although files may not be […]
[Resolved] aPlus Attendance Error Message
- Posted
- By Michael Russo
- Under error message/ issue/ resolution
UPDATE 3:40pm | The issue appears to have been vendor-related: aPlus was not recognizing Term start/end dates. Vendor updated tool and the tool should be working again. ORIGINAL MESSAGE | Users of the aPlus+ Attendance may be experiencing an error message when attempting to access the tool (see attached […]
[Resolved] Canvas Outage – The Website Under Heavy Load
- Posted
- By Michael Russo
- Under error message/ outage/ resolution
Update (10:52 am): Instructure is reporting the issues with error pages and slowness as resolved. Please contact cirtlab if you are still experiencing issues. Update (9:20 am): Login now appears to be working for some users, but course loading time may be slow. The vendor has identified the issue […]
[Resolved] Duo/Azure Outage
- Posted
- By Michael Russo
- Under error message/ outage/ resolution
On Monday, March 15th 2021, some users attempting to log into all UNF systems (including Canvas) experienced a DUO authentication error message. This issue was traced to the DUO vendor, then to Microsoft’s Azure service. The issue was intermittent and did not affect all UNF users. It was resolved by […]
[Resolved] Canvas Outage – Gateway Time-Out
- Posted
- By Michael Russo
- Under canvas/ error message/ issue/ outage/ resolution
UPDATE: Users experienced errors when attempting to access Canvas from 4:29PM until 4:59PM today. This issue appeared to be vendor-related, and the vendor has announced the issue resolved. If users continue to experience issues please contact CIRT or the ITS Help Desk. ORIGINAL: Canvas users are experiencing long load times […]
Canvas Submission Issue 11/6/18 – Resolved
- Posted
- By Sam Maletta
- Under canvas/ error message/ issue
3:15PM Canvas engineers have implemented a fix for the page errors. 2:30 PM Some users are unable to submit files to Assignments, and receive a page error. Please note this issue is not affecting all users. Canvas engineers are investigating the root cause. They may have found a potential cause, but they are still […]
8/19/18 – Mywings and Canvas Sign On Issues -Resolved
- Posted
- By Sam Maletta
- Under canvas/ error message/ issue/ outage
2:35PM Sunday August 19th, users can now access both Canvas and Mywings after clearing cache and cookies or changing browsers. As of 12:58PM Sunday, August 19th, Mywings and Canvas are not accessible to some users. Users receive HTTP Status 500 when trying to access Mywings and a failed to log in screen […]
2/21/2018 – Canvas Availability – UPDATE
- Posted
- By Ross Bell
- Under canvas/ error message/ issue
At 6:17PM Spring 2018 enrollments have been restored, previous term and non-term based enrollments are still being worked on. At 4:50PM the Spring 2018 enrollments are still processing. At 3:01PM user accounts have been restored in Canvas, but course enrollments are still being worked on. As of 1:10PM Wednesday, Feb. […]
8/10/2017 – Canvas is Unavailable – Resolved
- Posted
- By Ross Bell
- Under canvas/ error message/ outage/ resolution
At 12:15PM 8/10 Canvas resumed normal operations. As of 11:45AM Thursday, August 10th Canvas is not accessible. When attempting to access Canvas users may receive a blank page or a HTTP ERROR 500 message may appear. Canvas is aware of the problem and have reported it on their status page, […]
4/2/2017 – Blackboard Login Issue
- Posted
- By Ross Bell
- Under blackboard/ error message/ outage
As of 11:45AM Blackboard logins are unavailable. ITS is aware of the problem and are investigating the issue. -LMS Team