Some users are reporting that they are being removed from Canvas courses that they are enrolled in. CIRT and ITS are investigating the issue, and we will provide updates as we find more information. UPDATE 9/13/2020 3:15 pm EST: All enrollments have been restored. If you have any questions, please […]
Canvas Maintenance Event Sept. 18
On Sept. 18 at 3:40 am, Canvas will be undergoing a mandatory database update which will last up to 10 minutes. They expect less than 5 minutes of that will impact Canvas’s availability to users. If you have any questions please do not hesitate to contact CIRT at cirtlab@unf.edu.
Google Apps LTI Maintenance Event August 29th
Instructure is updating the database capacity for the Google Apps LTI on August 29th at 1 am. The maintenance will last for an hour, and there may be downtime for the integration of up to 15 minutes at the end of the maintenance window. If you have any questions, please […]
Data Loss in Canvas for New Analytics Weekly Online Activity View
Due to an unprecedented volume of requests coming to Canvas application servers, Instructure’s data sharing process has experienced some data loss on 8/24, 8/25, and 8/26. They are estimating only a 20% loss, and are still able to deliver partial request data for those dates. Instructure does not have a […]
Some Users Receiving Errors When Downloading Files From Canvas [RESOLVED]
Some users are receiving errors when downloading files from Canvas. Instructure is aware of the issue and working to resolve it. Resolved 8/25/2020: Instructure implemented a fix and all systems are operational. If you have any questions, please do not hesitate to contact CIRT at cirtlab@unf.edu
Canvas Running Slow [RESOLVED]
Some users are experiencing slowness when navigating in Canvas. Instructure is aware of the issue and are working on a fix. Resolved 8/24/2020 3:13 pm EST: Instructure reports that load times have returned to normal, and that they are continuing to monitor the situation. If you have any questions, please […]
Office 365 integration interruption [RESOLVED]
Between 10 am and 11:30 am on August 17, 2020, users were unable to use the Office 365 LTI for any course content in Canvas due to a high volume of requests. Instructure became aware of the issue, and implemented a fix at 10:50 am, and users were able to […]
Updates in the 8-15-2020 Production Release
In this Canvas release (August 15), the Account Navigation Menu includes a link to Global Announcements, where users can view current and recent announcements. In courses, multiple pages can be deleted at one time in the Pages Index page. The Sections column can be hidden from students in the People […]
Slowness when creating Quizzes in Canvas [RESOLVED}
On August 13, 2020 some users may have experienced slowness when starting Quizzes in Canvas. This issue was resolved on August 13th at 9:37 pm. If you have any questions, please do not hesitate to contact CIRT at cirtlab@unf.edu
Updates in the 7-18-2020 Production Release
In this Canvas release (July 18), multiple previously introduced features are being enforced for all Canvas customers. Additionally, the code file that manages the Canvas supported browser banner will be updated to reflect the two most recent versions of Firefox and Chrome. The Alexa Canvas Skill is deprecated and will […]
